Terms & Conditions

General Terms and Conditions of the Contract of Carriage of Passengers

A. Introductory Information

1. These General Terms and Conditions of the Contract of Carriage of Passengers (hereinafter referred to as the “General Terms”) contain the basic rules and conditions for the carriage of passengers and luggage performed by KOMPAS d.o.o., Poreč, Mate Vlašića 20, Personal ID No. /OIB/: 13785319050 (hereinafter referred to as the “Company”) in its capacity as carrier, in accordance with the provisions of the Maritime Code, the Act on the Carriage in Liner and Occasional Coastal Maritime Transport, the Civil Obligations Act of the Republic of Croatia, and other applicable regulations.
2. The passenger is obliged, before entering into any commitment under the Contract of Carriage, to carefully study the contents of these General Terms. The scope of information and the time required to acquaint oneself with them cannot serve as grounds for claiming that the passenger was unable to properly review them.

B. Glossary of Terms

1. Ship means any passenger ship or high-speed passenger craft owned or chartered by the Company, or a ship owned by another carrier engaged by the Company for the carriage of passengers and luggage.
2. Shipowner means a natural or legal person who, as the owner of the ship, undertakes the maritime enterprise; it is presumed, unless proven otherwise, that the person registered as the owner of the ship in the ship register is the shipowner.
3. Carrier means the owner of the ship, the shipowner, or any person who enters into the Contract of Carriage with the customer, whether performing the carriage personally or through an actual carrier.
4. Actual Carrier means a person other than the Carrier, whether the owner of the ship, the charterer, or another person operating the ship actually performing the carriage.
5. Passenger means any person carried on a ship under a Contract of Carriage, i.e., any person on board other than members of the crew or persons employed on the ship in any capacity.
6. Authorised Agent means a natural or legal person expressly authorised by the Carrier to enter into Contracts of Carriage in the name and on behalf of the Carrier. The Authorised Agent bears no responsibility with regard to the performance of the carriage, but solely for the mediation of the conclusion of the Contract of Carriage between the Passenger and the Carrier.
7. Luggage means any item carried under the Contract of Carriage, including vehicles.
8. Hand Luggage means luggage which the passenger keeps in the cabin and which is under his supervision or in his care.
9. Checked Luggage means luggage which, upon embarkation, the Passenger hands over to the Carrier’s personnel or an authorised representative for carriage in a special compartment on the ship intended for luggage storage, and for which the Passenger receives a receipt. Checked luggage is not accessible to the Passenger during the voyage.

C. Sailing Schedule

1. The Company operates shipping lines according to the published sailing schedule approved by the Agency for Coastal Liner Maritime Transport.
2. The published sailing schedule under which the Carrier operates is an integral part of these General Terms.
3. The Company reserves the right to amend the sailing schedule and to cancel voyages due to unfavourable weather conditions, maritime conditions, or other extraordinary circumstances endangering the safety of navigation, which the Company could not foresee or influence — including but not limited to strikes, public unrest, diplomatic tensions, or other exceptional circumstances which jeopardise navigational safety.

D. Contract of Carriage of Passengers and Ticket

1. In accordance with the Contract of Carriage of Passengers (hereinafter: the “Contract of Carriage”), the Carrier commits to transport the Passenger by ship, whereas the Passenger commits to pay the corresponding fare (hereinafter: the “Fare”).
2. The Contract of Carriage is considered entered into from the moment when the Passenger, or a third party on their behalf, pays for the carriage service provided by the Carrier either at an authorised sales point of the Carrier or via Authorised Agents, and the Carrier accordingly issues a ticket to the Passenger. The Carrier is not obliged to transport persons who have not entered into such a contract.
3. The ticket is issued in physical or electronic form and constitutes proof of the Contract of Carriage conclusion, and proof of payment of the Fare. The ticket entitles the Passenger to carriage under the conditions set forth in these General Terms and in the ticket itself. The ticket serves as proof of payment of the Fare.
4. The ticket contains basic information about the carriage, namely the following: details of the Carrier, the point of departure and destination, the date and time of departure, and any restrictions or special conditions.
5. The ticket is issued in the Passenger’s name, is non-transferable, and is valid only for the person named on the ticket. The ticket may be transferred to another person only with the Carrier’s consent. The Passenger is obliged to keep the ticket until the end of the journey and present it to the Carrier’s authorised representative if requested.

E. Rights and Obligations of the Passenger

1. Passenger status is acquired by entering into the Contract of Carriage, or by boarding the Ship in cases where the Contract of Carriage has not been entered into conclusively.
2. By entering into the Contract of Carriage or by boarding the Ship, the Passenger agrees to these General Terms in their entirety and undertakes to be bound by all rules and limitations to the carriage, including those applicable regulations and the instructions of the Master in charge of the voyage.
3. The Passenger must possess a valid identity document and any other documents required for the journey and for crossing state borders and be able to produce them on demand to authorised staff. The Carrier reserves the right to refuse carriage on board of any Passenger who does not possess the required documents. Such Passenger shall not be entitled to a refund of the Fare.
4. At the time of ticket purchase, the Passenger is committed to providing complete and accurate information, including the personal data required for service provision. The Passenger is responsible for the accuracy of the information and the documents' validity. In cases of purchase on behalf of third parties, the Passenger ensures they have the right to provide their data and sign up for the Contract of Carriage on their own behalf.
5. The Passenger will obey all the applicable laws (maritime, port, sanitary, customs, etc.) as well as the orders of the Master of the Ship in charge of the voyage.
6. The Passenger shall handle the ship's equipment and other passengers' property with care and be liable for any loss incurred to the Carrier or other passengers. The Carrier reserves the right of recourse in respect of any loss incurred by it as a result of the acts or omissions of the Passenger.
7. The Passenger shall always wear safety equipment (life jacket and the like) when instructed by the crew or according to safety regulations; otherwise, they shall be liable for any resulting consequences.

F. Refusal of Carriage and Safety Precautions

1. The Master of the Ship is entitled to refuse carriage to any Passenger deemed to pose a risk to the safety of the ship, the crew, or other passengers.
2. The Master also is entitled to refuse embarkation or carriage to Passengers under the influence of alcohol, or to those who fail to comply with public order regulations or the rules governing carriage.
3. Passengers excluded from carriage for the quoted reasons shall not be entitled to a refund of the Fare for the unused part of the journey.
4. The Carrier reserves the right to claim compensation from the Passenger for any damage caused by their improper conduct or negligence.

G. Fare and Payment Conditions

1. The Fare is determined according to the current price list, which is publicly available at the Carrier’s website, at the Carrier’s sales outlets, and via Authorised Agents.
2. When entering into the Contract of Carriage, the Passenger must pay the Fare in full, either in cash, by card, or via an online payment system. The Passenger is obliged to verify the accuracy of the Fare amount and the details on the confirmation of payment.
3. Payments via the online payment system are made via a certified electronic payment platform ensuring encrypted data transmission and the protection of card and personal data. Cards included in the 3-D Secure programme provide additional identity verification through a token or password.
4. Payment may also be made by bank transfer in euros, with the following payment reference: Adriatic Lines – surname – date of travel. Payment details are available at the Carrier’s website or upon request.

H. Passengers with Disabilities or Reduced Mobility

1. The ships operated by the Carrier are not fully adapted for persons with disabilities or reduced mobility. Therefore, Passengers with disabilities or reduced mobility are obliged to inform the Carrier or the Authorised Agent via whom the Contract of Carriage was entered into, at the time of entering into the Contract and no later than 48 hours prior to travel, about their disability or reduced mobility, and specify how the Carrier may assist them during embarkation and disembarkation, both while on board, and in port.
2. Should the Passenger fail to notify the Carrier of their disability or reduced mobility and the need for assistance prior to embarkation, they may be denied embarkation and carriage on safety grounds or due to the design of the ship or port infrastructure.
3. Passengers with reduced mobility are advised to travel accompanied by a person able to assist them in accordance with applicable safety regulations.
4. Wheelchairs, electric wheelchairs, and walking frames may be brought on board free of charge. The carriage of electric mobility scooters for disabled persons is not allowed. The Carrier must be notified of the need to bring mobility aids for Passengers with disabilities or reduced mobility on board at the time of entering into the Contract of Carriage, and no later than 48 hours prior to travel. Otherwise, embarkation and carriage may be refused due to limited capacity on the ships deployed for passenger transport.

I. Travel of Minors

1. Minors under the age of 16 may travel only if accompanied by a parent, legal guardian, or another person over the age of 18 who has been authorised by the parent or guardian to travel with the minor child.
2. Minors aged 16 and above may travel independently, upon presentation of a valid travel document and written consent from a parent or guardian, if this is required by the regulations of the country of embarkation or disembarkation.
3. The Carrier does not assume responsibility for verifying the authenticity or validity of parental or guardian consent, nor for any consequences arising from failure to comply with the legal requirements governing the travel of minors.
4. Parents, guardians, or other responsible persons are required to obtain all necessary documents for the minor’s border crossing prior to travel and bear full responsibility for the accuracy and validity of such documents.
5. The Carrier reserves the right to refuse boarding to a minor who does not meet the requirements prescribed by applicable laws, regulations, or these General Terms and Conditions, in which case the minor shall not be entitled to a refund of the Fare.

J. Passenger Embarkation and Disembarkation

1. The embarkation time and the obligation for the Passenger to arrive at the port of departure are indicated on the ticket. Passengers must adhere to the time stated on the ticket and report for embarkation in due time. Should the Passenger be late for embarkation, they waive the right to transport as well as their right to a Fare refund.
2. The Passenger is required, upon embarkation, to present a valid ticket and all documents necessary for border crossing and for meeting the formal requirements of customs and immigration services.
3. The Carrier reserves the right to refuse embarkation to any Passenger who does not possess valid documents or fails to report for embarkation within the time given on the ticket, in which case the Passenger shall not be entitled to a Fare refund.
4. Embarkation and disembarkation of Passengers shall take place only at locations designated and approved by the Carrier and the competent port authorities. Passengers must follow the instructions of the crew and port personnel to guarantee their safety and enable an orderly embarkation and disembarkation procedure.
5. Passengers with disabilities or reduced mobility are entitled to free assistance during the embarkation and disembarkation procedure, provided they have given prior notice to the Carrier in accordance with these Conditions of Carriage.

K. Carriage of Luggage

1. Each Passenger is entitled, without additional charge, to carry:
   - One piece of hand luggage with maximum dimensions of 55 × 40 × 20 cm and a maximum weight of 8 kg, which remains under the Passenger’s own supervision; and
   - One piece of checked luggage with maximum dimensions of 100 × 50 × 30 cm and a maximum weight of 20 kg, which is handed over to the staff upon embarkation for storage in designated areas of the vessel intended for luggage transport.
2. The Passenger may carry additional or excess luggage upon payment of a surcharge, in accordance with the Carrier’s current price list.
3. The following items may not be transported in checked luggage: money, securities, valuables, electronic devices, perishable or fragile items, or items that may endanger the safety of passengers, crew, or the vessel (explosive, flammable, corrosive, toxic, or radioactive substances). The Carrier shall not be liable for loss or damage to such items if they are included in checked luggage contrary to this provision. Should the Carrier discover such prohibited items, they have the right to remove them from the luggage, refuse their carriage, and take any other measures prescribed by regulations to protect the safety of passengers, crew, and the vessel.
4. The Passenger shall be solely responsible for any damage caused by the carriage of prohibited items submitted in violation of these General Terms and Conditions.
5. Children under 3 years of age are not entitled to the luggage allowance included in the ticket price but are entitled to carry one foldable stroller free of charge. The transport of other baby equipment is subject to an additional charge according to the Carrier’s price list for extra luggage.
6. Wheelchairs and mobility aids are carried free of charge, provided they are announced to the Carrier in advance when entering into the Contract of Carriage.
7. Bicycles are carried subject to a fee according to the Carrier’s valid price list. The carriage of electric scooters, electric bicycles, e-bikes, or other electric vehicles is not permitted for safety reasons.
8. Checked luggage must be marked with the Passenger’s name. The Carrier is entitled to refuse the carriage of checked luggage that is not properly labelled.
9. The Carrier is liable for the loss, damage, or shortage of checked luggage from the moment it is received until it is returned to the Passenger, unless the Carrier proves that the damage arose from circumstances they could not prevent and for which they are not responsible.
10. The Carrier’s liability for checked luggage is limited in accordance with the Maritime Code and international conventions applicable to international maritime transport.
11. In the event of delay in the delivery of checked luggage, the Carrier is liable for reasonable damages resulting from such delay.
12. The Passenger must immediately report any damage, loss, or shortage of checked luggage before leaving the vessel or port area, to enable timely determination of the Carrier’s liability.
13. The Passenger shall be solely responsible for hand luggage and items kept under their personal supervision.

L. Transport of Pets

1. On the Croatia - Montenegro route and vice versa, the transport of pets is not allowed. On the Croatia - Italy route and vice versa, the transport of passengers’ pets - including dogs, cats, birds, and other small animals - is allowed for a fee, provided that the pets do not pose a danger or nuisance to passengers or the transport vessel, and that they meet the prescribed size limits for pets and their carrying bags.
2. Passengers are required to inform the Carrier or Authorised Agent at the time of entering into the Contract of Carriage, and no later than 48 hours before travel, of the category and size of the pet and the carrying bag to be transported on board. Otherwise, the boarding and transport of pets may be refused without any obligation of the Carrier to refund the pet fare (freight charge) or the Passenger Fare of a Passenger who has not timely reported the transport of a pet.
3. The Carrier reserves the right to refuse boarding to pets which, upon embarkation, are deemed to pose a danger and/or nuisance to passengers or the vessel, or which do not comply with the prescribed dimensions or carrying bag requirements, without entitlement to a refund of the Freight Charge.
4. The Freight Charge for the transport of pets is determined according to the current price list of the Carrier.
5. Pet owners or attendants assume full responsibility for their pets during the journey, including feeding, hydration, hygiene, and all other needs, and are liable for any damage caused by their pets to passengers, crew, or the vessel.
6. Pets are generally transported in the passenger lounges of vessels operating the service, exclusively in carrying bags with maximum dimensions of 45 × 35 × 25 cm, with a waterproof bottom and a total weight of up to 8 kg. The carrying bag must be kept under the seat or on the lap. Each Passenger may carry one pet in one bag.
7. Dogs up to 60 cm in length and 50 cm in height may be transported without carrying bags, provided they wear a muzzle and lead (except for assistance dogs).
8. In the case of limited vessel capacity, pets may not be accommodated in the passenger lounge together with their owners or attendants.
9. The Carrier reserves the right to prescribe additional conditions for the transport of pets, depending on the suitability of the vessel for pet transport.
10. All pets must have valid vaccination certificates and any other documents required for crossing state borders. The Carrier reserves the right to refuse boarding to pets that do not meet the border-crossing requirements prescribed by applicable regulations and/or these General Terms and Conditions, in which case the Passenger shall not be entitled to a refund of the Freight Charge for pet transport.

M. Passenger Cancellation or Amendment of the Contract of Carriage

1. The Passenger may cancel the Contract of Carriage before the start of the journey, provided that they timely notify the Carrier or Authorised Agent by whose intermediation the Contract of Carriage was entered into.
2. The amount of cancellation costs depends on the time period before the date of commencement of transport from which the Passenger withdraws.
3. The cancellation costs are calculated according to the following criteria:
   - Cancellation 3 or more days before departure: full refund of the Fare;
   - Cancellation 1 to 3 days before departure: refund of 50% of the Fare;
   - Cancellation within 24 hours before departure or no-show: no refund of the Fare.
4. In the event of cancellation of the Contract of Carriage, the Carrier is always entitled to retain 10% of the Fare as an administrative fee.
5. The Passenger may request a change of the Contract of Carriage terms (departure date, time, destination, etc.) subject to the Carrier’s availability.
6. For changes resulting in an increase in price, the Passenger must pay the price difference according to the valid price list.
7. Requests for amendments to the Contract of Carriage must be submitted to the Carrier or Authorised Agent no later than 3 days before the scheduled departure of the vessel specified in the agreement to be amended.
8. The Carrier reserves the right to refuse a requested change of the Contract of Carriage in case of unavailable capacity.

N. Passenger Rights in the Event of Travel Interruption

1. In the event of cancellation or delay of departure, the Carrier must inform Passengers as soon as possible and no later than 30 minutes after the scheduled departure according to the timetable. Passengers must also be informed of the new expected departure and arrival times.
2. If the Carrier reasonably expects that the passenger transport will be cancelled or delayed by more than 90 minutes, Passengers departing from port terminals shall be offered a free meal or refreshments, appropriate to the waiting time, provided that such items are available or can reasonably be procured.
3. In the event that an overnight stay for Passengers becomes unavoidable, the Carrier must provide free accommodation, where possible. The total accommodation cost is limited to EUR 80 per person per night, for a maximum of three nights.

O. Passenger Rights in the Event of Cancellation or Delay of Departure Exceeding 90 Minutes

1. In the event of travel cancellation or delay of departure exceeding 90 minutes, the Carrier must immediately offer the Passenger the choice of: rerouting to the final destination on the next available service at no extra cost; or refund of the Fare, and, where appropriate, free return to the port of departure.
2. The Passenger is also entitled to compensation in addition to rerouting, in cases of cancellation or delay in arrival at the port.
3. The minimum compensation amount is 25% of the Fare, applicable in cases of delay as follows:
   - 1 hour delay for journeys lasting up to 4 hours;
   - 2 hour delay for journeys lasting between 4 and 8 hours;
   - 3 hour delay for journeys lasting between 8 and 24 hours;
   - 6 hour delay for journeys lasting more than 24 hours.
4. If the delay duration is twice the times indicated above, compensation shall be 50% of the Fare.
5. Compensation shall be paid in vouchers or cash, at the Passenger’s request, within 1 month of receipt of the claim. Compensation shall not be reduced by administrative or service fees.
6. The minimum amount below which no compensation will be paid is EUR 6.
7. The Carrier is exempt from paying compensation or providing accommodation to Passengers when the delay or cancellation is caused by weather conditions endangering safe navigation.

P. Limitation of Liability and Passenger Insurance

1. The Carrier’s liability for damage occurring during the transport of passengers and luggage is determined by the provisions of applicable international conventions, European Union regulations, and Croatian legislation.
2. The Carrier shall be liable for damages only to the extent and within the limits prescribed by the applicable regulations. All exclusions and limitations of liability — including the exclusion of liability for loss of market, business, or profit — shall apply without exception.
3. The Carrier undertakes to maintain in force all mandatory insurance coverage for Passengers and Luggage during the voyage, thereby ensuring the protection of Passenger rights in accordance with the European Union regulations, international conventions, and Croatian legislation.

Q. Passenger Complaints

1. A Passenger who wants to file a complaint with the Carrier must do so within 2 months from the date of the provision of the transport service, or the date on which such service should have been provided.
2. The Carrier must, within 1 month of receiving the complaint, inform the Passenger regarding the complaint, indicating whether it has been accepted, rejected, or is still under consideration.
3. The Passenger shall receive a final response no later than 2 months from the day when the Carrier has received the complaint.
4. Complaints should be submitted to the Carrier by e-mail to the following addresses: adriatic-lines.north@kompas-travel.com, for transport services via the Croatia - Italy route and vice versa; adriatic-lines.south@kompas-travel.com, for transport services via the Croatia - Montenegro route and vice versa.
5. If the Passenger does not receive a response within the prescribed period or is dissatisfied with the response they received, they are entitled to submit a Complaint Form to the national authority responsible for passenger rights protection in the Member State where the port of embarkation is located.
6. The competent authority (National Enforcement Body - NEB) for the implementation of the Regulation in the Republic of Croatia is the Agency for Coastal Liner Maritime Transport, Ulica grada Antofagaste 6, 21000 Split, e-mail: info@agencija-zolpp.hr.

R. Personal Data Protection

1. The Carrier collects, processes, and stores Passengers’ personal data solely for the purposes of entering into and fulfilling the Contract of Carriage, fulfilling legal obligations, guaranteeing the safety of passengers and crew, and, where applicable, fulfilling the legitimate interests of the Carrier.
2. Personal data may include information provided during the purchase of the tickets and the embarkation process, such as name and surname, date of birth, gender, nationality, ID or passport number, contact details, information on disability or reduced mobility, as well as any other data necessary for the provision of services.
3. Collected personal data shall be processed in a lawful and transparent manner and stored only as long as it is necessary to achieve the purpose of the processing, and in any case no longer than the periods prescribed by the applicable legislation.
4. The Carrier shall not disclose any personal data to third parties, except if that should be necessary for the fulfilment of the Contract of Carriage, in cases when that is required by law or competent authorities, or if the Passenger has given explicit consent thereto.
5. Passengers have the right to request access to their personal data, the correction of inaccurate data, deletion of data, or restriction of processing, the right to data portability, and the right to object to data processing, in accordance with applicable data protection regulations.
6. To exercise these rights, Passengers may contact the Carrier’s Data Protection Officer at the address and/or e-mail address published at the Carrier’s official website.
7. In the event of a personal data breach that is likely to result in a high risk to the rights and liberties of Passengers, the Carrier shall notify the Passengers without undue delay, in accordance with the applicable regulations.
   

S. Final Provisions

1. These General Terms and Conditions apply to all Contract of Carriage entered into by the Carrier, unless expressly agreed otherwise.
2. In the event of any discrepancy between the provisions of these General Terms and any special terms stated in the travel ticket or another written agreement with the Passenger, the special terms shall prevail.
3. For matters not regulated by these General Terms, the provisions of the laws of the Republic of Croatia, as well as international and EU maritime transport regulations, shall be applicable.
4. If any provision of these General Terms is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
5. The Carrier reserves the right to amend these General Terms. Any amendments shall become valid on the date of publication on the Carrier’s official website and shall apply to Contracts of Carriage entered into after that date.
6. Disputes which are not settled amicably may be submitted for resolution to the competent court, the Court of Honour of the Croatian Chamber of Commerce, the Mediation Centre at the Croatian Chamber of Commerce, the Mediation Centre at the Croatian Employers’ Association, or the Mediation Centre of the Croatian Mediation Association. Contact details can be found at: https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint_hr
7. These General Terms are published at the Carrier’s official website: https://adriatic-lines.com
8. In case of any discrepancy between the Croatian version of these General Terms and a translation into another language, the Croatian version shall prevail.
9. These General Terms enter into force on the date of publication on the Carrier’s official website.

In Poreč, 15 October 2025